How it works
Five steps. No surprises.
Most website projects go wrong for boring reasons: unclear scope, late content, nobody testing on a phone. Our process exists to remove those failure points — so you always know what's happening and what comes next.
Discover — we learn your business
We start with a conversation, not a contract. What do you sell? Who are your best customers, and how do they find you today? What does a "win" look like — more calls, more bookings, better-fit enquiries? We'll also look at your current online presence with fresh eyes and tell you honestly what's working.
You get: a plain-language project scope with pages, features, timeline and cost — agreed in writing before anything else happens.
Design — tailored to your business
We design your website around your industry, your brand and your customers' behaviour — mobile layout first, because that's where most of your visitors will meet you. You review real designs, not wireframe promises, and we revise until it feels right. Nothing gets built until you approve the design.
You get: full-page designs for phone, tablet and desktop, plus the copy structure for every page.
Build — fast, responsive, accessible
We build the approved design as a fast, hand-coded website — no bloated page builders slowing it down. Forms are validated and spam-protected, images are optimised, and accessibility basics (contrast, keyboard navigation, screen-reader labels) are baked in from the start, not bolted on at the end.
You get: a staging link to click through on your own devices while we build.
Launch — tested and prepared
Before go-live we run the full checklist: spelling and grammar, every link and button, forms end-to-end, mobile / tablet / desktop layouts, SEO titles and descriptions, favicon, analytics, and a backup of everything. Then we launch — and stay close while the dust settles.
You get: a launched website, a handover walkthrough, and documentation for the things you'll want to update yourself.
Grow — keep improving
A website isn't finished at launch — it's just getting started. We can keep improving it: new pages as your services grow, local SEO work to earn visibility, seasonal landing pages, and maintenance that keeps everything updated, backed up and secure. Or take the keys and run it yourself — it's yours either way.
You get: a partner for the long term, or a clean handover. Your choice, no lock-in.
What to expect from us
The rules we work by.
Written scope, fixed price
What's included, what it costs and when it lands — in writing, before we start. If scope changes, you approve the change first.
You see everything early
Designs before build, staging link during build, checklist before launch. No big reveals, no surprises.
Plain language, always
We explain the "why" behind every recommendation in words a non-technical owner understands. Jargon is a failure mode.
Honest about fit
If a cheaper option serves you better — or if we're not the right studio for the job — we'll say so. We'd rather lose a project than sell the wrong one.
Your content, your property
Domain in your name, files and content yours from day one. Leaving us should be as easy as joining us.
Responsive after launch
Something broken? We fix it fast. Something unclear? We explain it. You won't chase us.
Step zero
It starts with a conversation.
Tell us about your business. We'll tell you honestly what we'd recommend — and what we wouldn't.